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We want you to enjoy your shopping experience at Citiwide Online. We understand you may have a few questions for us regarding your future purchase or the unlikely event of you needing to return it. Please have a look at our Return Policy below. If you feel that your questions are still not answered, you can email us at


The buyer has to inform us by e-mail ( or by phone (852) 37412192 within 7 days of delivery to be eligible for return. A returned item must be a

- A faulty good on arrival.

- A damaged good on arrival.

- An incorrect good.

We aim to replace or repair faulty products if they are deemed to be faulty on arrival. We must be notified within 7 days of receiving your delivery. However, the product must be in 'as new' condition complete with original box, packing and accessories. Proof of purchase must also be provided. If we are unable to detect a fault, it may be necessary for us to return the goods to the manufacturer for confirmation before we are able to supply a replacement. Any costs incurred for returning the goods lies with the customer if there is no malfunction of your item.

Please check your item clearly and read the instruction carefully and completely before sending it back to us.

Please follow the steps below to return your product:

1. E-mail to within 7 days of receiving your delivery and state the reason of return.

2. Citiwide will then send a confirmation back to the buyer to acknowledge the request of return.

3. Fill out this returning form. The buyer must then use insured post to return the item along with the returning form.

4. We will email the confirmation of receipt to you.

5. We will email you the result of assessment.

Any costs incurred for returning the goods lies with the customer and we will not accept responsibility for the goods until delivered and signed for. We therefore strongly advise you to use a recorded and insured method of carriage. We only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We will not exchange the item if:

- The product has been opened or tampered with. Under these circumstances we will make an appropriate offer as they will be deemed second-hand.

- The product was specially ordered for you.

- The products was a gift

If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.