We currently offer three shipping options* as below:
* Primary equipment includes DIGITAL CAMERA, MOBILE, TABLET, CAMCORDER, DSLR, LENSE, FLASHES. PROFESSIONAL CAMCORDERS.
For shipping of primary equipment, only world class courier (i.e. DHL, Fedex, Toll etc.) service will be employed for delivery.
Airmail / Registered Airmail
- Orders of Airmail / Registered Airmail usually take 7-14 working days after order confirmation has been received.
- Orders of Express Couriers (FedEx, DHL, Toll or EMS) are usually delivered 2-7 working days.
- We reserve the right to pick which world-class courier to use.
- Note: We will absolutely NOT ship to a PO box if you are buying a primary equipment. All primary equipment are shipped by couriers and REQUIRE you to sign for receiving delivery. If your Paypal account currently has a PO box listed, please CHANGE it BEFORE you pay for the item.
Terms & Conditions
- No deliveries will be made on weekends and public holidays. Any deliveries scheduled to arrive on weekend / public holidays will be delivered the next working day.
- Our office is closed on Sunday & public holidays. Therefore, orders placed on weekend / public holidays will be dispatched the next working day.
Postage Primary Equipment Price
Accessories' shipping prices are based on weight. For a qoute on the price, please add the item to your Shopping Cart and click Checkout. The shipping options and and price will be displayed. They are Airmail, registered Airmail, and Express Airmail.
Airmail & Registered Airmail
If you are having trouble figuring out the shipping price of a particular item, please add the item to your shopping cart and click check-out. The shipping price will be displayed. You will NOT be charged unless you complete the payment information and confirmation. If you are still having problems, feel free to contact us by clicking the link on the top of the page.
For non-Australia / non-New Zealand Customers:
Postage listed on our website is based on standard delivery to Australia/New Zealand. Please contact us for a quote before payment if you are a NOT buyer from these two countries. Citiwide reserves the rights to ask buyers to pay extra postage if that is the case.
Shipping insurance is optional (some might be compulsory) and the rate is different according to the value of the item. We highly recommend the purchase of shipping insurance, especially if your item is of higher value or if you have a PO BOX address. The current rate of optional insurance is due to the brand of products.
In the rare case of your item being lost or damaged during delivery, uninsured parcel cannot be claimed for a return/refund. Insured parcel will receive a replacement item. In case the item is no longer available, a refund will be given. In the extremely unlikely event that not all the components of a kit are received by you, you must let us know within 7 days of signing for receipt. We cannot accept claims after that time. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Destination to Ship
We ship worldwide except to Channel Island / Isle of Man / Indonesia / Malaysia / Philippine / Lithuania / Ukraine / Eastern Europe / Vietnam / Yugoslavia / Azerbaijan / India / Israel / China / Denmark / Germany / Portugal / Nigeria / South America.
We could ship the item to your work address. However the shipping address should be as same as the billing address. Otherwise we have the right to delay the shipment to confirm the payment. The delay usually takes 5-7 working days.
If you have any enquiries about the status of your order, please contact our shipping department at firstname.lastname@example.org.
We will do our best to achieve the delivery time for the method of delivery that you choose. However, delivery is performed by third parties and so we are not responsible for late deliveries due to any reason, such as traffic conditions, adverse weather, custom inspection, etc. If you did not receive your product(s) within the delivery time we expected, please contact us as soon as possible and we will investigate your case with the postal administrations. When contacting us, please provide your order number.