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Our Industry Leading Warranty - Door2Doorâ„¢


Citiwide-online offers the Best warranty in the business -We offer two kinds of warranty services. Our own Citiwide-online door to door warranty and MACK warranty.

Citiwide-online door to door warranty is free. 

We provide 12 months door to door warranty for most of the primary equipment (digital cameras, digital camcorders, DSLR, DSLR Lenses, flashes, professional camcorders). Its’ service areas are Australia and New Zealand only.
For waterproof digital cameras (including Gopro camcorders), we provide 12 months door to door warranty.

For other electronic products, such as smart watch, beauty machine, tablet etc. We provide 12 monhs door-to-door warranty.

Manufacturer Warranty is not included, as our products are parallel import which are Non-tax items selling from overseas.
All of the products are genuine from manufacturer and brand new.


For primary equipment (digital cameras, digital camcorders, DSLR, DSLR Lenses, flashes, professional camcorders), you can purchase the Mack Warranty to enjoy futher protection.


Citiwide-online is one of the authorize dealer of MACK warranty in Hong Kong.
Find a dealer
MACK warranty is an international warranty. MACK has factory service center in Australia and New Zealand. There are 3 different types of coverage.
1. Standard. 2. Professional. 3. Diamond (Ultimate)
For more detail, please click here.