Refused Delivery: 45 to 50% minimum restocking fee plus the original shipping cost will be deducted from your refund.
We will accept returns (Exchanges) only when we provide with a wrong item or the one doesn't work. Please tell us within 3 days after you receive it. Thereafter you have up to 14 days to return the watch back to our office.
Please note that we are unable to accept returns for reasons other than described above.
Once the item has been shipped, we cannot accept cancellations due to the customer's convenience.
Please note we will not accept returns if we don’t receive a request for return in advance.
Items must be in new condition(unused and unopened).
Shipping fees and customs taxes are buyer's responsibility, they will not be covered or refunded.
Defective or Damaged: As a general rule, full amount of item, Shipping & Handling and Gift Wrap fees will all be refunded.
If a returned product, claimed as defective by the customer, is found to have no defects upon inspection by the manufacturer, we will refund the amount after deducting the round-trip shipping cost and a return processing fee (50%) from the product price.
Item(s) must not have been worn, altered or strapped on in any way, and must not show any signs of use. Straps must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, protective films, packaging and other accessories (tools, extra straps, etc.) received with the order.
Watches and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
Returns must be packaged in bubble wrap.
Please ensure you clearly mark the outside of the box with the wording “Returned Goods – Failed Sale”. Please also mark this clearly on the customs declaration (CN22 and /or CN23) on the outside of the packaging. Failure to follow these instructions could result in the parcel being refused access into the JAPAN and being returned to sender.
Citiwide-online reserves the right to refuse returns that are unauthorized. If an unauthorized return is accepted, JAPAN-SELECT.COM will deduct a 50% administrative/re-stocking fee from the refund.
Citiwide-online will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
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